Deal of the week: 15% OFF for orders over $200

FAQ

Secure & Payments

Which payment methods are supported?

We accept most of all credit cards (VISA, Mastercard, American Express) and
PayPal.

Is your website secure with my personal information?

Absolutely.

We use SSL security to ensure all your personal information is encrypted.

We do not store any of your credit card information and it will only be used for the purchasing of your product.

Then that information will be purged.

Can I trust you?

Absolutely!

We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal.

Shipping | Order Tracking

When will my order be processed?

In most cases your order will be processed shortly after purchase and will be ready for Shipping.If the order is placed after 13.00, the order will be processed on the following working day.

What about delivery times in relation to COVID?

At this time, no customer of us has to worry about their order.
We work with the best shipping providers available.

Which means your package will arrive safely at your home!

Due the current situation, there may be delays in delivery.
These delays are caused by, e.g., low manpower levels at the shipping companies, postal strikes or customs security checks.

According to past experience, delivery time varies between 7-20 working days (depending by country).

We feel very sorry for this situation and therefore we would like to give a 5% off to all our customers wishing to order anyway.

Code: Saves
(enter at the checkout/cannot be combined with other discounts)

Best wishes and stay healthy!
Your team from GolfCloud

Where can I find my tracking number?

You will receive your tracking number via e-mail 1-3 working days after your order.

When will my order be delivered?

The following factors have an influence on the delivery time:
- When was the order placed?
- To which country will be delivered?
- What has been ordered?

For a better estimation we have an average shipping time for the following
areas are listed:

-Europe 7-18 working days

-United Kingdom 7-15 working days

-United States 7-20 working days

-Canada 7-20 working days

-Australia 12-20 working days

-New Zealand 12-20 working days

 

The information provided is for assessment purposes only and is without guarantee. The actual shipping time
may varies and is depending from the shipping partner.

Where is my tracking number? Why isn´t my tracking number working?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

Sometimes, after you get the notification that your order has shipped, your tracking number may not pull up any information.

This is normal, and it all depends on how quickly the post office updates your tracking number after it ships.

Please check back on it in a few days. 

Where is my order?

In some instances the delivery may take longer than the standard shipping times stated above. 

Most of these delays are caused by international customs processing that we cannot control.

Please also allow a few extra days for shipping during the holiday season as we are not responsible for shipping delays.

Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation. 

We are not responsible for orders that are confirmed as delivered by the postal service tracking number.

I ordered several items in one order but received them separately. Why?

Do not be alarmed, often times our Items are shipped separately.

This is in an effort to save on shipping costs so that we can keeping shipping FREE for all of our customers!

You´ll receive for every package an own tracking-ID. 

Cancel My Order

Can I change or cancel my order afterwards?

Changes of the order can be made within 5 hours. Please contact our support team. 

We can change the following details for you afterwards:
- Shipping information
- Your first & last name
- Your e-mail address
- Your phone number

Cancellation:
- You should contact us within 5 hours after placing your order.
- We cannot cancel an order that is already in transit.

What happens if the product arrives damaged?

If the product is damaged, you should return the damaged product within 14
days after placing the order. Please contact our support team in this case.

Within this period we will pay the costs for the reshipment and replace the product. In this case you should send us your order number and a photo of the damaged product.

Please notify us within 24 hours after delivery of your order. Otherwise we cannot consider the refund.

TierraAdventure

By the way, who' s TierraAdventure ?

We have made it our goal to bring camping and hiking closer to everyone.
Camping, whether that's pitching a tent in the wilderness or parking your RV in a frontcountry campground, is an immersive experience.


Sometimes you just need a break from technology. It might be hard to escape it at home, but some parks and campgrounds in the NPS have poor, or no cell connectivity, and many visitors take advantage of that.

And why should I choose TierraAdventure?

• We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 14-day guarantee.

• If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

• Buying items online can be a daunting task, so we want you to realize that there is absolutely ZERO risk in buying something and trying it out.  If you don't like it, no hard feelings we'll make it right.

• We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.

• The Checkout Process is Guaranteed to be 100% Safe and Secure with Visa, Mastercard, AMEX, Apple Pay or PayPal.

• 100% Satisfaction Guaranteed With Every Order.

Is this a scam? Report fake sellers.

As we have experienced growth and more interest in our products and services, we have seen some fake sellers pop up online.

If you see a seller on social media or anywhere else claiming to sell our products for a much lower price, this is probably done fraudulently. 

Most of these sellers are taken down within just a few days or weeks after they are reported, but they still impact the trust in brands that want to treat their customers right. 

If you see or are impacted by one of these sellers, please reach out to us. We are happy to help you at any time!

Didn't find your answer?

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